quickly get to the root of their problem. Providing timely and accurate customer feedback. Talking staff through resolved. Replacing or repairing the necessary parts. Supporting the roll-out of new applications. Providing procedural documentation. Managing multiple cases at one time. Testing and evaluating new technologies. Conducting
a crucial role in ensuring that clients receive timely and effective technical support, thereby contributing of calls are resolved per day.
for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident Coordinator processes. Service Level Agreements play an important part for this role as this creates strict timelines for tracking of parts Understand Engineer scheduling processes Knowledge and/or undertraining of parts shipping behavior and willingness to assist the users at all times Ensure 98% of all calls are answered within 30 seconds
clearly communicate with directors and have good time management skills. Technical and Professional Expertise: simultaneously. Ability to work independently and as part of a team, with a strong sense of accountability
professionals who are always on par with the current times in using unique methodologies. Our client is looking individual will be required to work independently and be part of a multi- disciplinary team degree/ diploma in
professionals who are always on par with the current times in using unique methodologies. Our client is looking individual will be required to work independently and be part of a multi- disciplinary team degree/ diploma in
clearly communicate with directors and have good time management skills. Technical and Professional Expertise: simultaneously. Ability to work independently and as part of a team, with a strong sense of accountability
work as part of a team, interdependent as well as independently, and submit deliverables on time and in
Willing and able to travel, for up to 2 weeks at a time (international).
WHICH
Working with Jira and Confluence. - Ability to work as part of a team. - Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality. - Excellent interpersonal Communication - Problem Solving - Planning - Listening - Time Management
and make a real impact in their success story. As part of the team, you will design and develop transactional from start to finish, ensuring accountability and timely delivery of tasks. Drive technical standards higher role, we invite you to apply and become an integral part of an innovative team. If you are interested in