We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
Description: My client requires the services of a Data centre Engineer based in the IT Infrastructure Department implementation, maintenance, and optimization of data centre infrastructure, ensuring high availability, reliability critical systems and services housed within the data centre environment. The role involves collaborating with best practices to support the organization's data centre operations. Requirements: Bachelor's degree in Internal Use - Tracker Proprietary Strong IT/Data centre skills/experience/background. Strong understanding
company, is seeking employ an experienced Data Centre Infrastructure - Electrical Engineer to join their and Consulting experience with preferably Data Centre Infrastructure and ICT environment. Architectural Certifications (APC, Emerson, etc – Certified Data Centre Design Engineer and relevant product certification infrastructure and plant design and commercialisation. Data centre plant infrastructure. Oversee project production competitors' products. Investigate customers of data centre operations complains, determine. nature extent
thrive, APPLY NOW THIS IS WHAT YOU NEED TO LAND AN INTERVIEW: Software Development Languages: C# JavaScript Nicole Flatscher on nicoled e-merge .co .za or call her on 011 463 3633 to discuss this and other opportunities
office per week. This is what you need to land an interview: You have 6 years' experience working with front-end Contact Nicole Flatscher nicolede-merge.co.za or call her on 011 463 3633 to discuss this and other opportunities
and Consulting experience with preferably Data Centre Infrastructure and ICT environment.
APPLY TODAY This is what you need to land an interview: Bachelor's degree in Computer Science, Engineering Nicole Flatscher on nicoled e-merge .co .za or call her on 011 463 3633 to discuss this and other opportunities
requests from varied inbound sources into the companys Call Management System.
you’ll do:
Agreements and contribution toward positive first call resolution rates and overall Service Level Agreements requests from varied inbound sources into the company's Call Management System. Required to ensure that every can result in a First call resolution is taken in a bid to achieve the First Call resolution rate defined Client specific processes Ensure that 98% of all calls are answered within 30seconds Accountable for effective Accountable to confirm customers' information Update the call at least once a day with all correspondences and