frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
frameworks would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive Extensive experience in managing a team within a call center or customer support environment. Experience in (e.g., Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and documentation and communication purposes. Familiarity with call centre technologies and software. Basic understanding not limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction
Update Manager, Syslogger and VMware vSAN, Veeam, Agent-based backups.
management software, such as Test Link or Quality Center.
management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion management software, such as Test Link or Quality Center. Experience with test automation tools. Experienced life-cycle management software, such as Jira or Quality Center. Personal Profile: Self-starter with a passion
Maintain accurate records of service calls, repairs, and parts inventory.
archiving tasks.
outage
service requests and incident reporting. Attend to calls logged related to the AV installation in the pause switched off before leaving site
through various channels, log and update support calls, offer basic operator training, and travel across