monitoring the Mainframe alerts/events providing first-level investigation on system-related issues and performing Etiquette. Troubleshoot operational issues as 1st level support and notify appropriate support personnel action by Operations or Incident Management. 1st level support of online business applications ensuring
(internal and external) are required at an advanced level. This will involve algorithm/software development appropriately captured and produce advanced professional level reports, publications, conference contributions
(internal and external) are required at an advanced level. This will involve algorithm/software development appropriately captured and produce advanced professional level reports, publications, conference contributions
qualification (preferred)
Nagios or PRTG. Minimum 4 years' experience as a Mid-Level Support Engineer in a Call Centre environment dealing
Application Support Team). Continuously adhere to Service Level Agreements (SLA's) for all internal and external
capabilities and value of the company's services at all levels within the Private Sector. The ideal candidate
capabilities and value of the company's services at all levels within the Private Sector. The ideal candidate