understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center technologies large scale corporate Contact Center applications. Recent Genesys Contact Center product experience and extensive knowledge of voice, messaging, and email Contact Center technologies including SIP, TDM, CM, Intelligent experience in Contact Center Production Operations, Contact Center Technologies and Contact Center strategies
meeting and exceeding client expectations and Nedbank standards. Improving time to market. Provide agreed culture of transformation by participating in Nedbank culture building initiatives, business strategy ensuring direct reports understand and support Nedbank's vision, values and strategy. Manage performance
communications platforms, collaboration tools, and contact center solutions. Exceptional problem-solving abilities
type="disc">
and Optimisation: Ensure the performance of the Nedbank data warehouse, integration patterns, batch and
of roles and responsibilities Contribute to the Nedbank Culture building initiatives (e.g., staff surveys