application queries Assist with general product queries Contact customers to provide installation and training N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
adaptability to different personality types 1 year call centre experience in the igaming sector .
General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks could
(desirable):
Relevant Management or Contact Centre Certifications
Minimum applicable
(years):
5+ years in Contact Centre's
3+ years in Contact Centre Management / Supervision
beneficial but not a must.
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
would be beneficial but not a must. 5 Years in Call Centre or Customer Support Management role Extensive experience Power BI, ClickView, Excel, CRM systems, call centre software). Accuracy in handling data and reports and communication purposes. Familiarity with call centre technologies and software. Basic understanding limited to: Oversee daily operations of the call centre to ensure high levels of customer satisfaction maintain 24/7 coverage. Implement and monitor call centre metrics to ensure efficiency and quality of service
MUST be willing to work shift hours (24/7). Contact centre operates 24/7 - this includes, weekends and on-site position. The position is based at 4 contact centres in Diep River,Retreat,Woodstock and Mitchell's to the areas mentioned in this ad where the contact centres are based. R14,000.00 to R20,000.00 before
technologies, with a solid understanding of Contact Centre processes and technology to join dynamic, well-established learning technologies Solid understanding of contact centre processes & technology Proficient in data NOTE THAT ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED.