understanding of customer service, architecture and Contact Center platforms, tools and technologies. Demonstrate other technologies needed to operate customer contact centres Demonstrate deep understanding of customer focusing on Contact Centre's and Contact Center key metrics Excel with evaluation of emerging Contact Center round understanding of inbound and outbound contact centres & the various data and dialling regulations in large scale corporate Contact Center applications. Recent Genesys Contact Center product experience
within area of responsibility taking into account the Absa standards. Ensure that processes and procedures provided to changes are reflected on appropriate Absa supporting and training documentation. Accountability:
in effective prioritization Knowledge of user-centred design principles Understanding design quality email us: itcareershireresolve.za.com We will contact you telephonically in 3 days should you be suitable not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
(Functional Locations, Equipment, Work Centres,
PMMPs, Cost Centres, Bill of Materials)
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
contract position, option to renew, based in the City Centre - in office (with 1 day/week work from home). If
Experience
Experience Microsoft 365 & SharePoint Admin Centre Email Migrations Networking Setup, Maintenance
Willingness to work in a 24 x 7 environment. BPO Contact Centre exposure would be an advantage. An Important
of developed solutions. Knowledge of HP quality Centre to manage and monitor defects. Professional conduct transition. Please send CV to resourcingfalcorp.co.za Contact Manana on 067 163 1750