ensuring the seamless operation and safety of airline operations through meticulous management and administration seamlessly to uphold the safety and efficiency of airline operations. Your journey begins with the meticulous stakeholders to ensure the smooth operation and safety of airline operations. What you will receive: Start this journey
Products and Service.
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking Documents ticket resolution and ensures proper communication/reporting to customer on ticket resolution administration tools Support ticket tracking tool – in progress tickets Configuration Management document
analyzed tickets to the Software Corrective Maintenance team and make sure to fill-in Support ticket tracking
all assigned Tickets are actioned daily and accurately updated daily. Ensure that Tickets are closed within given to the requestors. Escalate any incidents / tickets that cannot be resolved within the Application “Development Support Ticket Logging Guideline”. Manage & follow-ups on tickets escalated to the ‘Development Customer Support experience Experience with support ticketing systems such as Freshdesk Non-negotiable skills/experience
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
instructions. Event Monitoring ensures incident tickets for each alert and records corrective actions with knowledge of problem management processes and ticketing systems. Ability to function on a team and possess SDSF, and Mainframe Monitoring.' Knowledge of ticketing tools. Strong problem-solving ability and skills Operator. TSO/ISPF, JES, Z/OS Scheduling Tools. Ticketing System. ITIL Foundation advantageous. Basic understanding
Technician Service Accurately allocate on site tickets to the relevant technician/branch/contractor within Accurately log all field support and telephone tickets and close within 30 minutes of receiving request quotes within 4 hours of receiving. Keep all open Tickets up to date including all Multinational systems
successful go-lives.
- Following up on incident tickets to achieve long-term improvement.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations
successful go-lives.
- Following up on incident tickets to achieve long-term improvements.
- Actively
making suggestions to reduce the number of problem tickets.
- Proactive improvements in daily IT operations