processes Administrative Process Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls R12 000,00 –
computers and peripherals Update software Respond to help desk tickets, emails, and phone calls R12 000,00 –
benchmarks Quality Management System Help Desk Ensure all help desk requests are accurately completed.
support with process owners Contribute to the Help Desk knowledge base, Add quality articles relating
well understood by the business. May manage a help desk/COE team in future. Information and Business Advice
/> Maintenance of digital signatures
5. Help desk functionality
Assist with frequently asked
team to other stakeholders, and helping to ensure that the service desk is constantly developing and improving