This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements adaptability to different personality types 1 year call centre experience in the igaming sector .
br />- At least 8 years experience in SAP R/3 Inbound Logistics processes and set up as a functional
processes)
- At least 8 years experience in SAP IT Inbound Logistics Process Monitoring: IDOCS; RFCs; understanding
Training to be given.
Work closely with Software Developers and Verification team. Create and update verification reports.
Proof read and edit material to improve quality and consistency.
Requirements:
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
/>
unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational / N an advantage Professional Qualifications Call Centre / Financial Services experience will be an added added advantage Years of Experience 1 – 2 Years Call Centre experience will be an advantage Other requirements
and WhatsApp requests and queries in an inbound call centre environment, maintaining standards of high service desk analysts possess competency in call centre management tools. Monthly Salary: Market related