adaptability to different personality types 1 year call centre experience in the igaming sector .
We are looking for Call or Incident Coordinator to be based full time at our Midrand offices. The Incident and requests from initiation to completion. The Call or Incident Coordinator is responsible for successful coordination of a request until total closure. Adherence to call lifecycle processes and procedures. Ensure the phone times Ensure 98% of all calls are answered within 30 seconds. Update the call at least once a day with business and the customer Ensure the call classification matches the call description Ensure detailed and
inspiring and values based. Our Company Altron FinTech operates as a division of Altron, a market leader in the through innovation that matters. Altron FinTech operates within the financial technology space. Our lines unresolved calls are escalated to the correct stakeholders. KEY RESPONSIBILITIES: Handle incoming calls Manage outbound calls Handle all inbound & outbound customer interactions Answer incoming calls within Service customers to provide installation and training Outbound calls to customers to provide feedback on queries Educational
exciting opportunity to join Our Client as an IT Operation Manager, reporting to the Head of Systems and The role involves supporting all technology operations, driving service improvements in technology systems and service requests. · Establish and maintain operational processes and procedures for incident management writing skills. · Track record in strategic and operational hands-on management.
IT Operations Manager, Other, Cape Town. Company Name: Surgo HR & Training. SURGO (PTY) Ltd. has The Client is recruiting for an experienced IT Operations Manager to join their team in Cape Town. Job accounts from IT Operations perspective. IT Service Management and Delivery - Lead Operational Reviews on SLA Participate in ongoing Service Operations Reviews and also on new business growth calls with client / internal cost of operation. Driving Effectiveness of Compliance Information Security as part of Operations of client
Software Requirements
Management ClickUp,
Total Commander,
Winzip
Google Workspace (Drive, Docs, Forms, Sheets, Slides, Etc)
Hosting Amazon Web Services,
Xneelo Control Panel,
CloudFlare Development
Github, Portainer,
Docker Communication
Wh
We are looking for a Helpdesk Operator Requirements : • Matric (Grade 12) • Able to communicate fluently Competencies: • Knowledge in Computer Hardware, Operating Systems, Networking and Internet. • Good communication R6900 pm comm and icentives. The post Helpdesk Operator appeared first on freerecruit.co.za .
Overview: As the Operations Manager for our Interior Design company, you will play a pivotal role in in ensuring the smooth functioning of various operational aspects of our business. You will be responsible effectively with multiple teams. Responsibilities: 1. Operational Strategy Development: Collaborate with senior senior management to develop and implement operational strategies aligned with the company's goals and objectives Optimization: Identify areas for improvement in operational processes and implement solutions to enhance
business objectives. Prepare and document standard operating procedures and protocols as well as required system system documentation Support operational excellence goals through strong operations knowledge. Resolve escalated problems. Design, develop, update and maintain (operate) the new DAM solution for the PostgreSQL Support system/technical documentation according to present settings Operate DAM Tool in a 24 x 7 manner Monitor functionality relevant interface partners Assist data base operations team application teams with DAM related enquires/problems