of tech support. BET Software DBN is on the lookout for a game-changing Application Support Team Lead chance to shine. As the maestro of the Application Support Analysts, your role will be to navigate the digital Application Support Team Provide daily direction and communication to team members to ensure App Support tickets are answered in timeously, and efficient manner. Assist the team in resolving complaints and escalations stakeholders or 3rd party vendors to obtain any assistance required. Ensure correct entries are inserted
definition, testing, training, implementation, and support of functional requirements. The Project Manager recommendations to enhance the current process Directly assist in producing the product roadmap Participate in interaction with product development, product manager, support/services, partners, and clients Technical Recommendations from the team lead Contributes towards improving support processes. Focus on evaluating and analyzing flaws
product lifecycle: strategy, roadmap, backlog, and support, ensuring technical excellence, reliability, and deployment, infrastructure, capacity, performance, support, monitoring and decommissioning as required. Managing communication with stakeholders in conjunction with the support/post deployment process. Maintains technical understanding ideas and challenges the status quo, takes risk, supports change, and encourages innovation. Searches for
specifications and manuals. Technical Support: Provide support to sales, manufacturing, suppliers, and
expectation Provide technical, functional and operation support for existing software applications Testing: Construct assigned Must be able to provide guidance and support to junior developers to ensure that project deliverables lead Contributes towards improving development/ support process Focus on evaluating and analyzing flaws/
expectation Provide technical, functional and operation support for existing software applications Testing: Construct assigned Must be able to provide guidance and support to junior developers to ensure that project deliverables lead Contributes towards improving development/ support process Focus on evaluating and analyzing flaws/
controls focused on the impact the specialist support team has on delivery of ensuring the business achieves technologies. Demonstrate strong understanding of supporting technologies such as remote and virtual desktop
utilize all available Tools. Create, maintain, and support a range of training resources to allow all staff