promptly escalate issues to the appropriate parties in order to find a solution. Portray collaborative attitude effective proposals by adhering to the Ntiyiso process and putting them through problem-solving exercises
Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation Contributes towards improving development/ support process Focus on evaluating and analyzing flaws/ discrepancies
Review technical deliverables and manage quality in order to ensure that what has been built meets user expectation Contributes towards improving development/ support process Focus on evaluating and analyzing flaws/ discrepancies
in conjunction with the support/post deployment process. Maintains technical understanding and in-depth team and department processes and procedures effectively with companywide process and procedures. Behavioural
developed, maintained and integrated within the process of strategy development and technology planning confidence to constructively challenge existing processes. Knowledge of dialler systems. Troubleshooting Center strategies. Understanding of business processes and (digital) transformation and how they relate Advanced knowledge of business operations and processes Excellent oral and written communication skills
training materials for new product launches or processes are developed to the highest possible standards tasks as per set timelines Continuously monitor Process and Knowledge updates and suggest changes to Training
across a balanced scorecard encompassing people, process, financial and stakeholder metrics Management of recruitment and performance management Ensure quality processes that prevent reputation risk to both Group and
across a balanced scorecard encompassing people, process, financial and stakeholder metrics Management of recruitment and performance management Ensure quality processes that prevent reputation risk to both Group and
edits requirements, specifications, business processes and recommendations related to proposed solution solutions and recommendations to enhance the current process Directly assist in producing the product roadmap team lead Contributes towards improving support processes. Focus on evaluating and analyzing flaws / discrepancies