JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions • Monitor process performance and ensure SLAs are being measured accurately • Timely and accurate reporting of both internal and external results • Analyze and interpret data • Drill down causes of low performance of teams • Provide an insight on what is
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
JOB DESCRIPTION Essential Functions Monitor process performance and ensure SLAs are being measured accurately Timely and accurate reporting of both internal and external results Analyze and interpret data Drill down causes of low performance of teams Provide an insight on what is happening to each p
first line support and daily assistance of all IT related issues Assisting the Senior LAN Admin, System problem solving of user issues (Local and Remote) Assist Senior LAN Admin with maintaining Server room (Switches (Switches, Routers, Aircons and UPS) Assisting with uptime and monitoring of the IT infrastructure Occasionally Software - setup, repair, configure, troubleshoot Assisting with general tasks and administration of Ad-hoc calls assigned and do follow ups with users. Assisting with the Helpdesk function – logging and maintaining
and customers Independent E2E project delivery Basic knowledge Understand: OSI Model / TCP IP protocol /TFTP/FTP/ACL Basic knowledge of Firewall Working Principle and Security Design Basic knowledge of WLAN understanding of network maintenance and troubleshooting Basic knowledge of MPLS/VPLS/VxLAN/EVPN/SD-WAN solution
future state processes. ○ Recommend improvements and assist in implementing changes to enhance efficiency and lifecycle, from initiation to implementation. ○ Assist in project planning, estimation, and tracking. and business processes. 7. Change Management: ○ Assist in managing changes to project scope, requirements implementing changes. ● Technical Understanding ○ Basic understanding of technology and software development
gathering and testing of custom reports and dashboards Assist with data gathering, data mapping, and imports software development life cycle Understanding of basic project management principles Advanced English language
Linux (basic command line, networking, bash, services, configuration) both cloud and local Basic AWS /
logs, and verifying completion of scheduled jobs Assist with installing / cloning new and existing PCs support (and escalate issues that are not 1st level) Assist with fault finding and troubleshooting Liaise and