maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem Solving
monitored. Ensure targets are met in accordance with customer scope. Ensure operations adhere to SHEQ and ISO Promoting customer relations: Maintain good relationships with external and internal customers and handle handle any customer complaints. Ensuring the Debtors Aging is kept current and escalating. Promote interdepartmental in daily morning meetings at Plant level with customer management. Review quality as per standard operating Develop, implement, and monitor guidelines for customer satisfaction. To support Contracts Manager to
Description Costings for customer quotes Requesting estimates from clearing agents Dealing with Pricing
Assist with owner queries providing an efficient service Ensure the efficient and effective administration SLA's Oversee the appointment and performance of service providers. ensure expenditure in line with budget budget Oversee the management of ad-hoc service providers. Oversee that maintenance issues are recorded
& information seeking Cultural sensitivity Service orientation
& information seeking Cultural sensitivity Service orientation