conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support
correspondence, memos, and reports. Handle incoming calls and emails, responding as necessary. Coordinate
correspondence, memos, and reports. Handle incoming calls and emails, responding as necessary. Coordinate
hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using
Proven experience as front desk representative, agent or relevant position Familiarity with office machines
courteous, kind and friendly manner; – Handle incoming calls (landline and cell phone); – Manage business email
team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner