Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office Investigative Orientation Upholding delivery and quality standards
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers experience quality assurance and coaching in customer service, sales, and completion of quality assurance
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating Customers experience quality assurance and coaching in customer service, sales, and completion of quality assurance
correspondence, memos, and reports. Handle incoming calls and emails, responding as necessary. Coordinate
correspondence, memos, and reports. Handle incoming calls and emails, responding as necessary. Coordinate
hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using
courteous, kind and friendly manner; – Handle incoming calls (landline and cell phone); – Manage business email
team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner
team. Responsibilities Reception: Answering of all calls in a professional, courteous and efficient manner