with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with
with extensive in-bound and customer relations call centre experience to join their team Duties: Deal with
Akani RFA is looking for two dedicated Centre Managers to oversee the operations and growth of our premier the second role will involve managing multiple centres in the regions of Klerksdorp, Secunda, Groblersdal performance of the centre. Planning, organizing, and directing the activities of the centre. Oversees leasing the profitability of the centre. 5 years experience in the property / centre management industry. A relevant Experience in Facilities Management preferable in msll / centre management. Excellent understanding and knowledge
perform all tasks associated with the contact centre, from call management to response reaction and measurement assisting with administration and data. The response centre will operate 24/7 on a three-shift basis. Each packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
Akani RFA is looking for two dedicated Centre Managers to oversee the operations and growth of our premier the second role will involve managing multiple centres in the regions of Klerksdorp, Secunda, Groblersdal performance of the centre. Planning, organizing, and directing the activities of the centre. Oversees leasing the profitability of the centre. 5 years experience in the property / centre management industry. A relevant Experience in Facilities Management preferable in msll / centre management. Excellent understanding and knowledge
Main Responsibilities: Technician scheduling and execution of the service call for a region. Prepare customer Customer Feedback regarding call outs Scheduling call outs with in-house technicians and sub-contractors Logging to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process professional articulation when answering customer calls. Must be able to work in a team Must be willing
Main Responsibilities: Technician scheduling and execution of the service call for a region. Prepare customer Customer Feedback regarding call outs Scheduling call outs with in-house technicians and sub-contractors Logging to Finance. Check Technicians clock-in/out for overtime calculation Book technician accommodation Process professional articulation when answering customer calls. Must be able to work in a team Must be willing
telephonically, via email and walk ins. Logging calls with the relevant service providers. Sending quotes clients on assessments. Signing off bills. Booking call outs and jobs scheduled for the day on the calendar when required. Scheduling the technicians for the day. Ensuring technicians have the relevant parts and
telephonically, via email and walk ins. Logging calls with the relevant service providers. Sending quotes clients on assessments. Signing off bills. Booking call outs and jobs scheduled for the day on the calendar when required. Scheduling the technicians for the day. Ensuring technicians have the relevant parts and
targets with a healthy balance between internal Technicians, overtime, and outsourced jobs. Maintain positive maintaining team capability (both admin staff and technician skills on admin work). Administer, finalize, Administration: Monitor customer feedback regarding call outs and immediately address poor service feedback personally manage one region: Ticketing, schedule technician, process paperwork and close out tickets. Ensure professional articulation when answering customer calls. Must be able to work in a team Must have a positive