order issuance and dispute referrals. Complaint Investigations with Customer Centricity: Deliverables: Delegate jurisdiction investigations. Ensure customer-centric approach in all activities. Respond to and investigate complaints Measures: Accurate complaints register. Timely investigations and positive feedback. Administration: Deliverables: REQUIREMENTS: Minimum: 5 years as an Agent in investigations and inspections, Supervisory experience, Trade to visit establishments for inspections and investigations. R 50000 - R 53000 - Annually
order issuance and dispute referrals. Complaint Investigations with Customer Centricity: Deliverables: Delegate jurisdiction investigations. Ensure customer-centric approach in all activities. Respond to and investigate complaints Measures: Accurate complaints register. Timely investigations and positive feedback. Administration: Deliverables: REQUIREMENTS: Minimum: 5 years as an Agent in investigations and inspections, Supervisory experience, Trade to visit establishments for inspections and investigations. R 50000 - R 53000 - Annually
performance appraisal, management of absence, oversight, and coordination of required training.
non-compliance has been escalated by an Agent Conduct investigations on demarcation disputes to establish activities establishments have failed to comply after 14 days 2. Investigation of Complaints against the backdrop of customer Deliverables: Instruct Agents to carry out jurisdiction investigations to determine if establishment activities fall individual employees or establishments, delegate investigations to Agents to determine the extent of non-compliance during and after the investigation to provide the outcome on the investigation conducted All information
Style with exposure to working with lengthy and corrupt documents. Must have exceptional English capabilities
Style with exposure to working with lengthy and corrupt documents. Must have exceptional English capabilities
with order numbers. Conduct investigation into store claims. Investigate missing handling units/wrong
resilience Integrity and values Customer centricity Investigative Orientation Upholding delivery and quality standards
resilience Integrity and values Customer centricity Investigative Orientation Upholding delivery and quality standards
Key performance areas: The function includes oversight of processes, workflows, and procedures, overseeing department and study-related meetings with investigators, coordinators, research staff, and unit leadership protocol integrity throughout the study Support investigators and other departments as needed in generating study documents and files (e.g. regulatory files/Investigator Site Files, work instructions/SOPs, CRFs, and