conducted at establishments and that disputes are prevented and/or resolved. KEY PERFORMANCE AREAS, DELIVERABLES non-compliance has been escalated by an Agent Conduct investigations on demarcation disputes to establish activities establishments have failed to comply after 14 days 2. Investigation of Complaints against the backdrop of customer Deliverables: Instruct Agents to carry out jurisdiction investigations to determine if establishment activities fall individual employees or establishments, delegate investigations to Agents to determine the extent of non-compliance
fraud risks • Conduct Quality Audits on peers • Investigate and resolve internal and external complaints
Liaise with different personnel, as is required, to prevent delays and on-time delivery. COMMUNITY DEVELOPMENT