Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech effectiveness in customer interactions Report on quality assurance assessment results Effective self-management Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: Investigative Orientation Upholding delivery and quality standards
Job Purpose Drive quality excellence, fostering continuous improvement, and empowering team members to to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution resolution Data Quality Management Operational Support and Compliance Manage customer centricity (Treating experience quality assurance and coaching in customer service, sales, and completion of quality assurance
transfers · Provide programme implementation and quality management support · Administer purchase order
Customer Responsibilities: Customer Service Invoicing Quality Control Operational Responsibilities: Stock: Buying
best practices. Participate in coding audits, quality improvement initiatives, and departmental meetings
transfers · Provide programme implementation and quality management support · Administer purchase order
Customer Responsibilities: Customer Service Invoicing Quality Control Operational Responsibilities: Stock: Buying