is looking for an experienced Customer Relations Agent to join their dynamic team. Service Excellence –
advantageous for this role.
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SHIFT TIMES â 7 am to 6 pm Monday to Friday. 7 am to
Prioritise and approve weekly plans submitted by Agents to conduct inspections on establishment to determine compliance to the Collective Agreements Allocate Agents to conduct site visits to carry out inspections establishments where non-compliance has been escalated by an Agent Conduct investigations on demarcation disputes to Verify that necessary actions have been taken by the Agents as a result of establishments non-compliance i backdrop of customer centricity Deliverables: Instruct Agents to carry out jurisdiction investigations to determine
is looking for an experienced Customer Relations Agent to join their dynamic team. Service Excellence –
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
selling and booking of holiday packages to the Travel Agent, to achieve personal and company sales targets, quotations to customers/agents by discussing client requirements either via call centre or over e-mail advising
Internal admin support Internal communication to call centre Adhoc duties The post Administrator appeared
conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
Management – Must be willing to work 12-Hour shifts (Day or Night) The post Operations Manager appeared first
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete