Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and consistent implementation of the experience at all times Needs to show customized precision in all work aspects ordering Month end reports and feedback to head office (Attendance registers, Update of stationery and refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests communicate with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and consistent implementation of the experience at all times Needs to show customized precision in all work aspects ordering Month end reports and feedback to head office (Attendance registers, Update of stationery and refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests communicate with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal
quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies efficiencies and effectiveness in customer interactions Report on quality assurance assessment results focus on customer centricity (Treating Customers Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office proficiency Working knowledge of relevant Legislation Energy Personal resilience Integrity and values Customer centricity Investigative Orientation Upholding
quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies efficiencies and effectiveness in customer interactions Report on quality assurance assessment results focus on customer centricity (Treating Customers Fairly) Matric, with 2-3 years experience as a Quality Assurance Assessor. Required Job competencies: MS Office proficiency Working knowledge of relevant Legislation Energy Personal resilience Integrity and values Customer centricity Investigative Orientation Upholding
Support and Compliance Manage customer centricity (Treating Customers Fairly) Effective self-management self-management and team work Required Job Competencies: MS Office proficiency – Word (Advanced); Excel (Intermediate) Attention to detail. Professionalism Teamwork Customer centricity Assertiveness Personal Resilience Taking a minimum of 2-3 years' experience quality assurance and coaching in customer service, sales, and completion
Support and Compliance Manage customer centricity (Treating Customers Fairly) Effective self-management self-management and team work Required Job Competencies: MS Office proficiency – Word (Advanced); Excel (Intermediate) Attention to detail. Professionalism Teamwork Customer centricity Assertiveness Personal Resilience Taking a minimum of 2-3 years' experience quality assurance and coaching in customer service, sales, and completion
with sales operations, and providing exceptional customer service to clients. The ideal candidate should documents. Maintain and update sales records, customer databases, and documentation. Handle incoming requested. Order Processing: Receive and process customer orders accurately and efficiently. Coordinate monitor order status to ensure on-time delivery and customer satisfaction. Resolve any order discrepancies issues promptly and professionally. Customer Service: Respond to customer inquiries and provide information
with sales operations, and providing exceptional customer service to clients. The ideal candidate should documents. Maintain and update sales records, customer databases, and documentation. Handle incoming requested. Order Processing: Receive and process customer orders accurately and efficiently. Coordinate monitor order status to ensure on-time delivery and customer satisfaction. Resolve any order discrepancies issues promptly and professionally. Customer Service: Respond to customer inquiries and provide information
management team, ensuring the smooth operation of our office. Responsibilities: Manage and maintain calendars up-to-date records and databases. Provide exceptional customer service. Perform other admin tasks as required years of experience as a Secretary or Administrative Assistant. Proficiency in Microsoft Office (Word,
management team, ensuring the smooth operation of our office. Responsibilities: Manage and maintain calendars up-to-date records and databases. Provide exceptional customer service. Perform other admin tasks as required years of experience as a Secretary or Administrative Assistant. Proficiency in Microsoft Office (Word,