Oversight First call resolution Data Quality Management Operational Support and Compliance Manage customer
Oversight First call resolution Data Quality Management Operational Support and Compliance Manage customer
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results Effective self-m
Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies and effectiveness in customer interactions Report on quality assurance assessment results Effective self-m