Centre, Claims, Data Management and Premium Administration Oversee, in conjunction with the Operations Centre, Claims, Data Management and Premium Administration Ensure business strategy is implemented at stakeholders, both internal & external; Measure customer satisfaction through feedback mechanisms; Research design & implementation of best practice customer-centric solutions in conjunction with the Operations a timely manner and accurately Ensure that all customer queries, escalations & complaints are handled
Centre, Claims, Data Management and Premium Administration Oversee, in conjunction with the Operations Centre, Claims, Data Management and Premium Administration Ensure business strategy is implemented at stakeholders, both internal & external; Measure customer satisfaction through feedback mechanisms; Research design & implementation of best practice customer-centric solutions in conjunction with the Operations a timely manner and accurately Ensure that all customer queries, escalations & complaints are handled
We are seeking an experienced administration assistant to join our client, a long-standing and well-established assistant, supporting the branch with all its administration needs. The role involves: Proofreading, formatting abilities. A minimum of 2 years’ experience in administration. Salary negotiable. The post Admin Assistant
Matric – Valid driver’s license – Secretarial or Administrative Diploma an advantage – Computer Literacy a
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and of the experience at all times Needs to show customized precision in all work aspects (Uniform and work refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests communicate with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and of the experience at all times Needs to show customized precision in all work aspects (Uniform and work refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests communicate with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and of the experience at all times Needs to show customized precision in all work aspects (Uniform and work refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests communicate with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal
Operational Processes Implementation Assuring Excellent Customer Care & Satisfaction Ability to identify and of the experience at all times Needs to show customized precision in all work aspects (Uniform and work refund sysaid requests Providing feedback regarding customer care requests - medical aids, patient requests communicate with all types of people at different levels Customer Service Skills Relationship building skills Interpersonal
maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism English Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem
maintain sound internal and external stakeholder / customer relations whilst balancing enforcement with professionalism English Fluency Communication Attention to Detail Customer Service Orientation Ethics and Integrity Problem