beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
beneficial. 12 months or more experience in a call centre role. Proficient in English and a 2 nd language customer service. Focusses on exceeding the minimum call centre metrics. Ensures that one's own work is complete
by discussing client requirements either via call centre or over e-mail advising on suitable options in
perform a range of duties including answering phone calls, managing the switchboard, and maintaining the office Answer all client questions and incoming calls. Redirect phone calls to the appropriate department and take
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate
referring matters as appropriate Screening telephone calls, enquiries, and requests – handling them as appropriate