the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity accordingly • Changing of filters to improve contactability where applicable • Proactively anticipate shortfalls Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
discussing client requirements either via call centre or over e-mail advising on suitable options in
client experiences. You'll be the first point of contact, embodying professionalism and creating lasting