interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies Working knowledge of relevant Legislation (e.g. FAIS, Insurance, NCA etc.) QA Scorecard Good Verbal and
interactions between Fintech Agents and customers. Key dials Identify and enhance operational efficiencies Working knowledge of relevant Legislation (e.g. FAIS, Insurance, NCA etc.) QA Scorecard Good Verbal and
members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution
members to deliver high-quality outcomes consistently. Key Dials Quality Assurance Oversight First call resolution
communication with relevant team members • Maintain key relationships with various external stakeholders communication with relevant team members • Maintain key relationships with various external stakeholders
communication with relevant team members • Maintain key relationships with various external stakeholders communication with relevant team members • Maintain key relationships with various external stakeholders