perform all tasks associated with the contact centre, from call management to response reaction and measurement with administration and data. The response centre will operate 24/7 on a three-shift basis. Each shift will packages (Microsoft Office, Xero, Mechanic Desk, Call Management Software) • Telephone • Internet access Underpinned by Right Now and Can Do: • Drivers will log calls for breakdowns or mechanical problems on the truck trailer through the App. • Drivers will log panic or call me through the App. • The Responder will be responsible
RESPONSIBIITY AREAS 1. Responsible for overseeing the CMS Operation: Manage the relationship with the Client whilst and administrative requirements Ensure Standard Operating Procedures as well as KPI measures are developed met in accordance with customer scope. Ensure operations adhere to SHEQ and ISO standards, 5S and Gemba Gemba principles as high priority. Ensure Operations strive to fulfil BBBEE such as procurement and recruitment customer management. Review quality as per standard operating procedure. Develop, implement, and monitor guidelines
years in Transport
OPERATIONS ADMINISTRATOR TYPE OF EMPLOYMENT: FTC (6 months)
MAIN JOB
To effectively record and capture the daily operations activities relating to outsource overtime submissions/External
strong mentor and leader with experience as an Operations Manager covering all modes of transport?
operational team in Johannesburg namely (Forwarding/Clea
rt/Air/Sea/Road)
Maintain and develop operational process/guidelines, improving and evolving to
Responsible for overseeing the CMS Operation:
company processes and procedures
consistently monitor production and supply chain operations and identify wastefulness and areas for improvement improvement, and implement strategies to make operations as efficient as possible
Reference: DUR003023-LC-1 Cornubia. Operations Administrator position available, must have exceptional
/>7 years transport experience
3 years Operation Management experience
Key Performance
late vehicles
Operational Management