conduct quality call monitoring by assessing the quality of interactions between Fintech Agents and customers
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for personality to work with technicians, admin team, sales team and customers. Must have the ability to work
Receives all breakdown calls (via email, WhatApp, phone calls and more) Logs calls and send reference numbers customer. Loading of calls and monitoring on Qlikview and Workwide Allocating breakdown calls to technicians communication and feedback Invoicing / closing of breakdown calls. Keep customer complaints register up to date for personality to work with technicians, admin team, sales team and customers. Must have the ability to work
consistently. Key Dials Quality Assurance Oversight First call resolution Data Quality Management Operational Support quality assurance and coaching in customer service, sales, and completion of quality assurance assessments
role - Business Support Executive (BSE) at the Centre of Excellence (COE). Candidates must be able to with a focus on supporting digital marketing and Sales teams with activities such as but not limited to:
role - Business Support Executive (BSE) at the Centre of Excellence (COE). Candidates must be able to with a focus on supporting digital marketing and Sales teams with activities such as but not limited to:
Experience: upto R25000pm inclusive of a realistic sales incentive.
Experience: upto R25000pm inclusive of a realistic sales incentive.
Experience: upto R25000pm inclusive of a realistic sales incentive.
Experience: upto R25000pm inclusive of a realistic sales incentive.