-5 years call centre management experience in a bank collections environment.
a Call Centre Manager that has specialised in Banking Collections. We are a law firm based in Pretoria 3-5 years call centre management experience in a bank collections environment. Able to work under pressure collections. The ability to Increase and improve inbound SLA. The ability to Increase and improve RPC conversion
a Call Centre Manager that has specialised in Banking Collections. We are a law firm based in Pretoria 3-5 years call centre management experience in a bank collections environment. Able to work under pressure collections. The ability to Increase and improve inbound SLA. The ability to Increase and improve RPC conversion
Managing all inbound calls and directing appropriately Taking accurate messages Administration Managing
of the availability of staff likely to receive inbound calls and/or sales counter enquiries. -General
Key Duties:
Report to SDS Leader
o GR Management – All inbound shipments must be processed within KPI
o EDI
ensure smooth bid process in compliance with the Bank's procedure. •Edit and vet bidding documents for adherence, compliance and application of the Bank's rules on the Bank's principles of procurement that is floatation
packages; ● Experience different bank sites eg. ABSA, FNB, Nedbank and Standard Bank advantageous; ● Experience
Manager and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly