Construction, Property, Hospitality, Energy, Financial services Sectors and Technology industries. We seek a vibrant succeed. You will report the Head of the Marketing Department. RESPONSIBILITIES Undertaking daily administrative ensure the functionality and coordination of the department’s activities. Supporting marketing executives coordination for customers. Perform analysis from questionnaires to understand customer needs. Contribute activities. Find new innovative ways to market products/services. Prepare and present reports accurately as and
the daily effectiveness of the overall Product department. The candidate will thus, be a key member of insights into market and customer trends, and to prepare and analyse customer research data, among several
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
fulfilment Ensure customer satisfaction by analyzing customer journeys and surveying customers Manage UG content satisfaction for OBS customers Assist OBS team with analysis and improvement of customer processes and content limited to: Collaborate on developing e-commerce customer experience and operational plan to support business partners Analyse data and performance of e-commerce customer experience to draw performance insights, identify improvements Online customer journey mapping and orchestration & improvement Manage online customer experience
environment. While committed to delivering customer service excellence and exceptional product offering and content that drive audience resonance, drive customer acquisition through leads, drive innovation within African target market, a thirst for knowledge and customer understanding, exceptional leadership skills, segments to identify opportunities and understand customer needs and preferences. Attend weekly Management business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure
environment. While committed to delivering customer service excellence and exceptional product offering and content that drive audience resonance, drive customer acquisition through leads, drive innovation within African target market, a thirst for knowledge and customer understanding, exceptional leadership skills, segments to identify opportunities and understand customer needs and preferences. Attend weekly Management business objectives. Service Provider Management: Manage and monitor THE COMPANY's service providers to ensure
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
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requirements of different hospital marketing departments Develop and embed relevant marketing policies the leadership manage proposals, communication, service providers, projects, budgets, resourcing and roll-out trust, deliver value and capitalise on positive customer sentiment Drive continuous improvement, identify marketing operations risks Ensure all marketing service providers comply with client's quality standards value proposition to its stakeholders (Doctors, Customers, patients) in collaboration with other marketing
requirements of different hospital marketing departments Develop and embed relevant marketing policies the leadership manage proposals, communication, service providers, projects, budgets, resourcing and roll-out trust, deliver value and capitalise on positive customer sentiment Drive continuous improvement, identify marketing operations risks Ensure all marketing service providers comply with client's quality standards value proposition to its stakeholders (Doctors, Customers, patients) in collaboration with other marketing