(strategic and tactical) that have been developed in consultation with key internal and external stakeholders
insights into market and customer trends, and to prepare and analyse customer research data, among several
resources that support their sales initiatives. Customer Relationship Management (CRM) To develop and implement strategy that delivers to requirements on existing customer engagement, and improves sales, and collections policy to ensure brand exposure is optimised. Customer Care Call Centre Management Management of the ensure the timeous and effective resolution of all customer complaints within SLA requirements. Ensure the the accurate and timely reporting of customer care department data to identify trends and issues and respond
and maintain media relationships. Customer Engagement: Enhance customer loyalty and satisfaction, manage
and maintain media relationships. Customer Engagement: Enhance customer loyalty and satisfaction, manage
leads to enhance our online presence and drive customer engagement. Responsibilities: D evelop, implement to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Instrument
leads to enhance our online presence and drive customer engagement. Responsibilities: D evelop, implement to evaluate end-to-end customer experience across multiple channels and customer touchpoints. Instrument
ABT and BTL the line marketing, Customer value proposition and Customer Relationship Management (CRM)
other digital platforms to attract and retain customers. Collaborate with cross-functional teams, including and manage online reputation by responding to customer emails (including sales emails), reviews, comments
other digital platforms to attract and retain customers. Collaborate with cross-functional teams, including and manage online reputation by responding to customer emails (including sales emails), reviews, comments