upselling. Ensures highest levels of customer service are maintained. Ensures product knowledge is always knowledge to generate sales. Deals with any customer service issues that may arise and resolves promptly. Keeps that staff KPIs are monitored and the necessary corrective action taken if KPIs are not being met. Monitors procedures. Previous retail experience / customer service experience. For leadership roles; managerial experience
Department Managers to provide exceptional customer service by ensuring customer care, a world class shopping customer shopping experience in line with the agreed service levels. Maximize promotional and special events
Department Managers to provide exceptional customer service by ensuring customer care, a world class shopping customer shopping experience in line with the agreed service levels. Maximize promotional and special events