positioning, achieves retail and customer satisfaction objectives, services brand loyalty and ensures dealer suppliers to ensure benchmark products and service is offered to customers and dealers. Duties: Responsible for with Financial Services for demos and other used cars. Engage with Financial Services to steer/ manage manage residual values for financial services products. Responsible for the GFV remarketing process together together with Financial Services. Planning and implementation of Dealer Used Car sales conferences. Support
allocated strategic accounts (get involved). Provide customers with a point-of-contact scenario. Apply the retail strategic accounts. Provide a transport consultancy service to demonstrate total operating costs. Manage positive results, grow customer satisfaction and relationships. Provide a sales engineering service to ensure correct that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL handovers. CUSTOMER RELATIONS Manage and drive high level of customer interaction. Ensuring the customer is kept
allocated strategic accounts (get involved). Provide customers with a point-of-contact scenario. Apply the retail strategic accounts. Provide a transport consultancy service to demonstrate total operating costs. Manage positive results, grow customer satisfaction and relationships. Provide a sales engineering service to ensure correct that the vehicle warranty remains intact to the customer. KEY DRIVERS ACCURATE UNDERSTANDING OF THE DEAL deliveries and handovers. CUSTOMER RELATIONS Manage and drive a high level of customer interaction. Ensuring
target new wholesale opportunities to expand the customer base. Conduct market research to stay updated Negotiate contracts and terms with wholesale customers. Collaborate with the sales and marketing teams effective strategies. Provide exceptional customer service and support to ensure client satisfaction
target new wholesale opportunities to expand the customer base. Conduct market research to stay updated Negotiate contracts and terms with wholesale customers. Collaborate with the sales and marketing teams effective strategies. Provide exceptional customer service and support to ensure client satisfaction
brand's sales, volume, market share, customer brand awareness, customer satisfaction, and brand image and designed to reduce the cost of ownership and improve customer retention in dealer workshops. Develop and manage implementation of strategies and systems to achieve a Customer Satisfaction Index in respect of sales and after-sales with top management, Group companies and direct customers and form valued working relationships across all
knowledge Collaborate with cross-functional teams for customer satisfaction Ensure sales targets are achieved
knowledge Collaborate with cross-functional teams for customer satisfaction Ensure sales targets are achieved