To communicate with production and logistics departments to agree on delivery dates - Yes To liaise with with the production and operations departments to resolve any product or technical queries - Yes Inform performance. - Yes Provide information to the accounts department on incoming and completed orders payments as email and print/ email distributing to correct departments - Yes Inform/ update sales reps of production ensure all documents and reports within the sales department are completed in full, timeously and per SOP
accurate. Ensuring that customers/partners have the correct stock levels on premises and engaging with operations/logistics be checked to ensure that all customers get the correct levels of discount and access to all the products their customers (end users). Working with the Service Team, Operations, and other business units to give
and trailer manufactures to ensure we obtain the correct specification and commercial proposal.
telephone calls and providing exceptional customer service. This role involves identifying customer needs needs, offering appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: customers. Present, promote, and sell products/services using solid arguments to prospective customers Customer Care: Inbound Calls: Handle inbound customer service calls and emails. Address customer inquiries, complaints on product features, pricing, and after-sales services. Documentation: Document customer interactions