internationally for over 5000 clients The Telesales and Customer Care Representative is responsible for generating providing exceptional customer service. This role involves identifying customer needs, offering appropriate appropriate products or services, and ensuring customer satisfaction. Key Responsibilities: Telesales: Outbound Make outbound calls to potential and existing customers. Present, promote, and sell products/services products/services using solid arguments to prospective customers. Achieve daily, weekly, and monthly sales targets. Lead
between sales representatives, customer and company meeting the customer requirements effectively, in a invoicing per SOP - Yes Management and maintenance of customer surveys and related reporting thereof – Once a maintenance of customer specification sheets – Only on customer requests Maintenance and data capture of of customer and product information on Shopware - Yes To communicate with production and logistics departments developments affecting orders to sales rep's customers - Yes Maintain and provide information on sales
teams. Working with the Luminous team to conduct customer co-visits for both new business and existing channel Product Management Stock Levels Ensure that CRM data is up to date and that forecasting on product mix mix and volumes is accurate. Ensuring that customers/partners have the correct stock levels on premises support this. Customer Relationship Management / Weekly Performance and Warranty Tracking Customer Targets Targets – Working with customers to set targets annually and review these quarterly. These targets include turnover
selection and specification of Trucks to meet customer specifications. Work alongside the technical manager quotation and tender documents are in line with customer requirements. Continue to develop Trucks sales the requirements that are needed to apply for customer finance packages. Negotiate with Body builders
Excellent communication skills, written and verbal. A Customer-First attitude