Team coaching and effectiveness management:
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service coaching and content to aid performance of the team Manage individual's attendance, conduct and engagement disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns / departments stages, guidance on processes to be followed and assist with client escalations Reporting – provide weekly/daily criterias required to be measured to key stakeholders Manage the overall behaviour of the team Developing the
MAIN PURPOSE OF THE ROLE To manage a team of sales agents to ensure optimal sales performance and service coaching and content to aid performance of the team Manage individual's attendance, conduct and engagement disciplinary notices, initiate disciplinary hearings, assist by chairing hearings for other campaigns / departments stages, guidance on processes to be followed and assist with client escalations Reporting – provide weekly/daily criterias required to be measured to key stakeholders Manage the overall behaviour of the team Developing the
National Diploma or Bachelor's degree in business management or administration, finance, accounting, marketing environment. Excellent analytical, problem-solving and management skills. Exceptional negotiation and decision-making
National Diploma or Bachelor's degree in business management or administration, finance, accounting, marketing environment. Excellent analytical, problem-solving and management skills. Exceptional negotiation and decision-making