metrics on a weekly basis and address service issues with relevant managers Monitor service levels, customer areas of improvement. Ensure service levels are aligned to customer SLA. Manage the growth and development performance standards and ensuring adherence to service levels; manage resources in the long term. Strong and senior level leading a service driven contact centre. 3 years' experience in managing and developing budgets
Client in the financial services / POS / cash management solutions sector requires a results driven Business
Overall responsibility for customer service, CSI score enhancement, management, and communication. Monitors
competitor service offerings and industry developments. • People Leadership - To ensure that Store Managers and
competitor service offerings and industry developments. • People Leadership - To ensure that Store Managers and