Description Our client is looking for a Customer Relations Manager to join the company OVERVIEW OF ROLE: Warehouse and Logistics Services as well as any other value services that the customer may utilize. Responsible
, Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent consistent delivery of excellent Customer service across all departments. Qualifications and work experience: Ensure customer satisfaction by delivering in full and on time Achieve agreed customer Service turnaround deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards
, Sales, Call Centre, Logistics, Warehouse and Admin) by managing productivity targets and ensuring adherence operating procedures. Build strong Customer relationships, customer centric front line and ensure consistent consistent delivery of excellent Customer service across all departments. Qualifications and work experience: Ensure customer satisfaction by delivering in full and on time Achieve agreed customer Service turnaround deliveries to Customers by the couriers are within agreed service standards Monitor Customer service standards
shipment clients Prepare customs clearance documents on computer Co-ordinate customs clearance procedures to clients, export waybills, typing of marine insurance certificates, Filing, emailing, faxing, photocopying
shipment clients Prepare customs clearance documents on computer Co-ordinate customs clearance procedures to clients, export waybills, typing of marine insurance certificates, Filing, emailing, faxing, photocopying
takes Provide excellent customer service by professionally addressing customer and/or queries. Check incoming
takes Provide excellent customer service by professionally addressing customer and/or queries. Check incoming
team management experience Strong knowledge on Customs compliance both inbound and outbound, Incoterm detailed feedback and corrective ac on. Ensure service delivery to both external and internal clients Resolving/training/disciplining of Quality / error's by staff Customs and operational compliance is understood and implemented and implementation within the team Ensure customer service standards to SLA's are met and implemented
team management experience Strong knowledge on Customs compliance both inbound and outbound, Incoterm detailed feedback and corrective ac on. Ensure service delivery to both external and internal clients Resolving/training/disciplining of Quality / error's by staff Customs and operational compliance is understood and implemented and implementation within the team Ensure customer service standards to SLA's are met and implemented
and inventory control procedures Understand all customs procedures and requirements Knowledge of HACCP