Build strong Customer relationships, customer-centric front line, and ensure consistent
consistent delivery of excellent Customer service across all departments
Duties & Responsibilities
Ensure customer satisfaction by delivering in full and on time
Achieve agreed Customer Service
deliveries to Customers by the couriers are within agreed service standards
Monitor Customer service
returns, and repairs
Establish and build Customer relationships and take personal ownership of resolving
service through innovation, technology, and a customer-centric approach. We are looking for a skilled including bills of lading, customs declarations, and delivery notes. Customer Service Serve as the primary relationships with clients, ensuring high levels of customer satisfaction. Resolve any issues related to delays Co-ordination Liaise with carriers, warehouses, and customs brokers to coordinate the transportation and storage internal teams, including sales, finance, and customer service, to ensure alignment and coordination
service through innovation, technology, and a customer-centric approach. We are looking for a skilled including bills of lading, customs declarations, and delivery notes. Customer Service Serve as the primary relationships with clients, ensuring high levels of customer satisfaction. Resolve any issues related to delays Co-ordination Liaise with carriers, warehouses, and customs brokers to coordinate the transportation and storage internal teams, including sales, finance, and customer service, to ensure alignment and coordination
warehouse, inventory control, material handling, customer service, transportation and planning workers / compliance with import / export regulations / customs regulations
organizational standards, legal requirements, and customer expectations.
????Customer service is provided
containers, Freight rates, Quoting, Billing of customers, Reporting, Systems, Controls, Files, Paperwork Coordinate with shipping lines, freight forwarders, and customs brokers to ensure smooth and efficient cargo movement compliance with all international trade regulations and customs requirements. - Maintain accurate records of all process, ensuring timely submission of documents to customs authorities. 3. Cost Management: - Negotiate freight knowledge of international trade regulations and customs procedures. - Strong negotiation and contract management
containers, Freight rates, Quoting, Billing of customers, Reporting, Systems, Controls, Files, Paperwork Coordinate with shipping lines, freight forwarders, and customs brokers to ensure smooth and efficient cargo movement compliance with all international trade regulations and customs requirements. - Maintain accurate records of all process, ensuring timely submission of documents to customs authorities. 3. Cost Management: - Negotiate freight knowledge of international trade regulations and customs procedures. - Strong negotiation and contract management
maintained at an optimal level to meet customer demand. Forecast vs Customer Demand Accuracy Stock Turn days improve forecast accuracy Take market, supplier and customer information to ensure forecast as accurate as to ensure stock availability in order to meet customer demand Support Sales and project teams with landed landed costs on product, for the purpose of customer proposals and quotations. Developing and sharing
warehouse, inventory control, material handling, customer service, transportation and planning workers / compliance with import / export regulations / customs regulations Health and Safety - ensure that the
administration, capturing waybills, and providing basic customer service. If you have a background in transport records of all waybills. Basic Customer Service: Provide basic customer service support, addressing queries