inspections Ensure loading in warehouse is managed carefully Ensure Health and Safety procedures are followed
Purpose
To ensure delivery of stock to Customers according to the planned delivery schedule, while while ensuring superior levels of customer service, aligned to the Company's standards and business conducted in full and signed accordingly Travel to the Customer following the defined route and delivery schedule Demonstrate Superior Customer Service Levels Demonstrate high levels of Customer Service during deliveries Respectful and Courteous to Customers and Consumers Ensure that Customer are kept informed about the
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balance between great Customer Service and Cost Compression is struck by satisfying Customer Demand in a Safe
and Visitors.
Enhanced Customer Service
Maintain good Customer relations by delivering on promise
promise consistently.
Feedback on all Customer comments, queries and suggestions within the service
to the customers on your designated route as per route schedule and trip sheet. Ensure customer adherence on No pod queries. No stock transfers between customer shops. Maintaining and cleaning of the vehicle
Understanding of Standard Operating Procedures - Customer requirements including cut off times and KPI's systems, their role and how they work as well as customer IT systems where relevant Packaging standards
organizational standards, legal requirements, and customer expectations. The maintaining of company standards Maintain communications with internal and external customers – Ops Rooms. Update information management system to ensure accurate information is relayed to customers during breakdown. Accidents to be logged on system captured accident on system. Customer service is provided Deal with customer inquiries courteously and efficiently clarify the customer's needs or concerns. Assistance from other staff is sought when a customer s inquiry
safety regulations
health and safety regulations Customer service: Maintain a high level of customer satisfaction by providing
health and safety regulations Customer service: Maintain a high level of customer satisfaction by providing