and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
feedback for possible solutions - Maintain a client-centred approach. - Maintain an excellent work quality
Marketing, E Commerce, Supply Chain, Distribution Centre’s, Logistics etc.
General: Interaction with ops personnel, contact centre personnel, client and other 3PLs. Tasks could include