lead the Call Centre Operations. Working hours Monday-Friday US Hours (2pm – 11pm). The successful candidate when rapidly scaling. Primary Responsibilities Monday-Friday US Hours Responsibility (14:00 – 23:00) Lead
industrial equipment industries. Business Performance (service level, revenue, costs, process, quality, safety Client Stakeholder Management • Service Delivery Governance • Customer Relations • Operations Excellence experience required • Business and financial acumen • Customer centricity • Relationship building • Planning initiating action • Delivering results and meeting customer expectations • Leading and supervising We offer
submission. To ensure that customers' requests are met with the optimum service levels and associated pricing pricing. Negotiate rates with hauliers / service providers in line with Client Liaisons. Confirm availability Seek new haulier / service providers that bring value to both company and its customers. Support the transition provide the highest level of customer service to internal and external customers. Maintain a high level of
submission. To ensure that customers' requests are met with the optimum service levels and associated pricing pricing. Negotiate rates with hauliers / service providers in line with Client Liaisons. Confirm availability Seek new haulier / service providers that bring value to both company and its customers. Support the transition provide the highest level of customer service to internal and external customers. Maintain a high level of
in Africa. We pride ourselves on superior customer service, exceptional quality, and our advanced systems fulfillment process, or even launching new products and services, NSS is a place to learn and grow. To manage, requirements of the Company. To co-ordinate WIP jobs for customer orders. Ensure pallets in WIP are replenished bins accurately and timeously. Printing of ew customer labels as well as labels and tags for B7. Work
attention to detail Willing to work overtime Customer service and relations Quality assurance Willing to Competencies: Self-development Communication skills Customer focus Teamwork We reserve the right not to make policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice
attention to detail Willing to work overtime Customer service and relations Quality assurance Willing to Competencies: Self-development Communication skills Customer focus Teamwork We reserve the right not to make policy subject to the above criteria. Fidelity Services Group (Pty) Ltd supports global fair practice
transportation regulations, road contract management, customs procedures, and border-crossing requirements in on-time deliveries, adherence to schedules, and service quality.
Directing investigations to verify and resolve customer complaints. Collaborating with staff members to