and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
stics background an advantage
operational bases across the S.A and one dedicated call centre, over 720 employees and are leading the way in
coordination and collaboration between control centre staff and other department such as operations, following protocols and procedures. Guide control centre staff and effectively manage critical incidents
feedback for possible solutions - Maintain a client-centred approach. - Maintain an excellent work quality
logistics and maintain inventory in the distribution centre.
from warehouse and be delivered to SKD and Fitment Centre and other suppliers. Responsible for all conversion
from warehouse and be delivered to SKD and Fitment Centre and other suppliers. Responsible for all conversion
Orders – e-mail, what's app, teams, skype and phone call. Report back, in detail, to customers. Report back
software Skills (Excel/Word/PPT) Be able to work on call Be able to work well in team Educational Requirements: