and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
stics background an advantage
and maintain good interdepartmental relation with QA, QC, Planning, Stores, Procurement, Manufacturing
and maintain good interdepartmental relation with QA, QC, Planning, Stores, Procurement, Manufacturing
operational bases across the S.A and one dedicated call centre, over 720 employees and are leading the way in
coordination and collaboration between control centre staff and other department such as operations, following protocols and procedures. Guide control centre staff and effectively manage critical incidents
maintain Return-to-Supplier process, liaising with QA, Finance, and other stakeholders. Negotiate SLAs
maintain Return-to-Supplier process, liaising with QA, Finance, and other stakeholders. Negotiate SLAs
feedback for possible solutions - Maintain a client-centred approach. - Maintain an excellent work quality
logistics and maintain inventory in the distribution centre.