Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation the creation of a strategy to guide the Critical Services department as determined by the strategic objectives for Critical Services. Ensure alignment of the strategic goals for the Critical Services department with
focusing on commodity trading and providing consulting services to mining firms is in search of a seasoned
achieves target service levels, and maximises customer satisfaction through world class service.
fulfilment
function on day-to-day shipments, supporting the Service Team by providing accurate Product and Compliance signed clients. • Working with the Operations and Service team in order to apply compliance requirements
function on day-to-day shipments, supporting the Service Team by providing accurate Product and Compliance signed clients. • Working with the Operations and Service team in order to apply compliance requirements
weekly
ensure timely fulfilment Provide excellent customer service by promptly addressing inquiries and concerns related
ensure timely fulfilment Provide excellent customer service by promptly addressing inquiries and concerns related
trailer the Responder will arrange for an approved service provider to do the repairs.