Tracker requires the services of a talented and experienced Head: Critical Services to focus on developing developing, implementing and reviewing the Critical Services strategy in order to ensure that the approved recovery rate and exceed the required customer service delivery standards of Tracker. Strategy Formulation the creation of a strategy to guide the Critical Services department as determined by the strategic objectives for Critical Services. Ensure alignment of the strategic goals for the Critical Services department with
Key Responsibilities:
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013
and tasks in accordance with agreed budgets, service/delivery targets and daily/weekly/monthly plans Self-starter with ability to use initiative Good customer service orientation Qualifications: National Diploma/Degree received will be processed in accordance with The Protection of Personal Information Act No. 4 OF 2013
correct usage of safety equipment (e.g., ear plugs, protective clothing) Maintain good housekeeping and security
correct usage of safety equipment (e.g., ear plugs, protective clothing) Maintain good housekeeping and security
responsible for maintaining and leveraging quality of service provided to customers, while ensuring operational (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
responsible for maintaining and leveraging quality of service provided to customers, while ensuring operational (logistics/courier) projects within the business. Customer Services: Interaction with customers to provide distribution distribution solutions by focusing on value added services and new delivery methods. Identify areas of improvement customer's specific requirements for delivery services and include their requirements in company internal culture of continuous improvement for delivery services. Close monitoring of the external customer's (salesforce)
distinctive, cost-effective, and efficient travel service delivery.
REISSUING TICKETS, RESERVATIONS, AND entric mentality, with consistent exceptional service
Stock Controller, to assist with the customer service, invoicing of orders and stock control. Managing they are aware of holdings at all times. Customer Service – Communicate order status with regards to the needed to ensure proper flow of information and services. Invoicing – comprises of the following: Pick Excel, Outlook etc. Product knowledge. Customer service experience Market Related