and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons
followed.
• Ensure accurate and timeously inbounding and outbounding of inventory.
• Maintain
Responsibilities: Implement, maintain, and monitor the inbound planning workbook. Accurately and timely receipt
and develop strong relationships with carriers, agents, and clients to increase confidence in the company
and develop strong relationships with carriers, agents, and clients to increase confidence in the company
General: Interaction with ops personnel, contact centre personnel, client and other 3PLs. Tasks could include