To manage the In-house operation successfully and ensure a 98% KPI and an effective operational and administrative Procedures are known, understood, documented, in place, managed, maintained and enforced Understand and know how filing and administration up to date Monitor the processes of scanning, manifesting and authorising of various relevant parties Ensure all freight is correctly processed Rectify any discrepancies from the receiving branch non-deliveries regarding NDD's and ensure out on delivery Manage and control RLOG returns and collections and ensure